MADE TO ORDER POLICY
At Realm, we are proud to offer made-to-order pieces, crafted exclusively for you. By placing a made-to-order purchase, you agree to the following terms and conditions.
MADE TO ORDER
Realm offers the option made-to-order on our latest styles online, typically taking 2-4 weeks. All Made-to-order items must be paid in full at the time of purchase. Payment secures your item(s) and ensures production begins as scheduled.
CUSTOM DYEING
We use artisanal dyeing techniques to create custom colours for your garments. Due to the handcrafted nature of this process, slight variations in colours are inherent and celebrated as part of the uniqueness of each piece.
SELECTING THE RIGHT SIZE
Size and fit details will be recommended and listed on the product page. You may click on "View Size Chart" on each Realm product page for help with size conversion. As sizes do vary across styles, please contact Customer Services for any additional inquiries with your size and fit, if needed at info@shoprealmbrand.com
NO RETURNS OR EXCHANGES
Due to the bespoke nature of made-to-order-items, we are unable to accept returns or exchanges. Please review your order details carefully, including size, colour before completing your purchase. Should you require further assistance with finding your correct size, please contact our Customer Service at info@shoprealmbrand.com
RECEIVING YOUR PRE ORDER PURCHASE
The estimated delivery date for each particular item will be 2-4 weeks.
Please note that Realm does not provide a tighter delivery window until later in the production process. If you have any questions about the delivery window for a specific item or if you request delivery by a certain date we will do our best to accommodate, please contact customer Service at info@shoprealmbrand.com
NO CHANGES OR CANCELLATIONS
Once your order has been placed, no changes, modifications or cancellations can be made. This includes adjustments to size, colour , shipping information. Ensure all contact and shipping information is correct at the time of order placement. Realm is not responsible for delays or losses cause by incorrect information.
BRAND INITIATED CANCELLATIONS
On occasion, Realm may have to cancel due to production reasons. If your order/item(s) have been cancelled, you will be notified immediately and refunded for the full deposit amount to the original method of payment used to place the order. Refunds should be reflected on your statement within five (5) business days